Community Outreach Coordinator (Hybrid-Remote)

Maximus is currently hiring a Community Outreach Coordinator!  

The Community Outreach Coordinator provides essential face-to-face and virtual/telephonic and outreach enrollment services, focusing on assisting New York Medicaid recipients. This role involves conducting appointments in community locations to aid consumers in applying for Medicaid benefits and executing special projects or processing tasks to support the New York Medicaid Choice Program.  

This is a full- time position supporting Westchester and Putnam Counties that may require flexibility to travel and cover neighboring sites to conduct community location appointments or transfer within the assigned region as needed. Depending on business need, work location may either be assigned to a specific site, work from home, or a hybrid-remote schedule.

Essential Duties and Responsibilities:

• Assist clients with the enrollment and disenrollment processes.
• Facilitate in-person appointments in community locations for CYES Program eligible consumers to complete their Medicaid applications.
• Maintain professional relationships with HRA/LDSS county staff and clients.
• Handle special assignments or processing tasks as needed.
• Maintain active certification as a Certified Application Counselor (CAC).
• Keep abreast of changes and updates to the New York Medicaid Choice Project.
• Achieve performance standards as outlined in the annual criteria and bonus template for this position.
• Perform additional duties as assigned by management.

Preferred Skills and Qualifications:

• Minimum of one (1) year of prior experience in a customer service environment, preferably within community settings that involve health and/or human services.
• Ability to follow detailed instructions and handle pressure.
• Excellent attention to detail.
• Strong organizational, interpersonal, written, and oral communication skills.
• Proficient in managing multiple complex tasks simultaneously.
• Ability to work both in a team and independently.
• Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Must have an active and valid driver’s license and reliable form of transportation.
• Must have the ability to carry up to 25 lbs.
• Flexibility to cover neighboring sites or transfer within the region as needed.
• May be deployed to work from home to meet business needs.
• Required ability to travel throughout an assigned region, as needed.
• Must reside in or near Westchester County or Putnam County.

Preferred Qualifications:

• College degree or equivalent.
• Experience with the Medicaid program or within a HIPAA-regulated environment.
• Intermediate to advanced computer skills.
• Professional conduct in community-based interactions.
• Bilingual in English/Spanish.

Home Office Requirements:

• Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above.
• Reliable high-speed internet service.
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity.
• Minimum 5 Mpbs upload speeds.