Remote Customer Support Agent

Job Title: Remote Customer Support Agent

Company: TLMC Solutions

Location: Remote

About TLMC Solutions:

TLMC Solutions is a dynamic and innovative company committed to providing cutting-edge solutions in the Customer Support sector. Our team is dedicated to delivering top-notch services to our clients, and we're looking for a talented individual to join us as a Remote Customer Support Agent.

Position Overview:

As a Remote Customer Support Agent at TLMC Solutions, you will play a crucial role in ensuring our clients receive exceptional support and assistance. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information to ensure a positive customer experience.

Responsibilities:

Respond to customer inquiries via email, chat, and phone in a professional and timely manner.

Provide accurate information about our products/services and assist customers with any issues they may encounter.

Troubleshoot technical problems and escalate complex issues to the appropriate department.

Keep detailed records of customer interactions, transactions, comments, and complaints.

Collaborate with cross-functional teams to improve overall customer satisfaction and product/service offerings.

Stay up to date on product knowledge to effectively address customer concerns.

Qualifications:

6 months customer service experience preferred (Preferred)

Proven experience in customer support or a related field.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and attention to detail.

Ability to work independently in a remote setting.

Proficient in using customer support software and tools.

Requirements:

High-speed internet connection.

Reliable computer and equipment for remote work. (We also provide equipment options if needed)

How to Apply:

If you are passionate about customer service, enjoy working in a remote environment, with a flexible schedule and meet the qualifications outlined above, we'd love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to contact@tlmcsolutions.com 

Deadline for Applications: 5/28/2024

TLMC Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.