Fully Remote Call Center Agents - Independent Contracting Through Arise Platform
About Us:
TechLine Solutions International (TSI) is a leading provider of cutting-edge IT consulting and Call Center agency outsourcing services to help businesses optimize their technology and call center infrastructure and digital solutions with a commitment to delivering exceptional customer service. We are currently seeking dedicated and self-motivated individuals to join our team as Remote Inbound Call Center Agents. In this role, you will have the opportunity to work from the comfort of your own home or dormitory while providing top-notch customer support to our valued clients.
Position Overview:
We are an independent business owner registered under the Arise Platform, which allows us to provide call center services to a variety of clients across different industries. TSI acts as an intermediary, connecting our pool of talented call center agents with these companies in need of their services, all within the framework of the Arise Platform.
Key Responsibilities:
Customer Interaction: Handle inbound calls from customers, addressing their questions, concerns, and requests professionally and courteously.
Issue Resolution: Effectively troubleshoot and resolve customer issues, escalating when necessary to higher levels of support.
Product Knowledge: Maintain a comprehensive understanding of our products/services to provide accurate information to customers.
Data Entry: As required, able to accurately record customer information, interactions, and transactions in our client's databases and systems of records.
Documentation: Follow established procedures for documenting customer interactions and issues for future reference.
Quality Assurance: Ensure that all customer interactions meet or exceed established quality and performance standards.
Team Collaboration: Collaborate with team members and supervisors to share knowledge, best practices, and contribute to a positive work environment.
Requirements:
Intermediate Computer Skills: Proficiency in using computer applications and software, including email, web browsers, and Microsoft Office Suite.
Technical Equipment: Ability to acquire and use a USB headset, laptop, or desktop computer, and a reliable hardwired internet connection.
Excellent Communication: Strong verbal and written communication skills in [language(s) required], with a clear and friendly communication style.
Customer Focus: A genuine passion for helping customers and a commitment to delivering exceptional service.
Problem-Solving: Strong problem-solving skills and the ability to think quickly and adapt to changing situations.
Time Management: Effective time management skills to prioritize tasks and meet performance goals.
Adaptability: Ability to adapt to changing processes, procedures, and technologies in a dynamic remote work environment.
Additional Information:
- This is a remote work opportunity, and you must have a quiet, dedicated workspace in your home or dormitory.
- No experience needed as training will be provided to ensure you are well-equipped to excel in your role.
- Performance metrics and goals will be set to maintain high-quality service standards.
- Competitive compensation package available.
If you are a dedicated, customer-focused individual with the required skills and equipment, we encourage you to apply for this Remote Call Center Agent position. Join our team and be part of a company that values its employees and provides opportunities for career growth.
How to Apply:
Interested candidates should submit their resume to info@techlinesolutions.org. We are currently conducting a manual prescreening process using Google Forms. Please take a moment to complete this Google Form to proceed to the next step:
https://forms.gle/RdFwmtEh6AnsxuLe8
TechLine Solutions International is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.