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OCJF23 - Student Assistant - Office of Financial Aid - FWS

This position is a Federal Work Study position. Individuals selected must be eligible to participate in the program.

The Office of Financial Aid is seeking a Student Assistant to join our team of financial aid professionals. As a Student Assistant, the individual(s) selected will be responsible for daily tasks, including customer service, mailings, filing, data entry, scanning, quality review, calling campaigns, and data reporting. In this position, individuals will have the opportunity to grow a wide variety of valuable skills currently used in the workforce.

Job Title: Financial Aid Student Assistant

Work Schedule: Varies between 8:00 AM and 5:00 PM Monday though Friday. Occasional evening or weekend may be necessary.

Hours per Week: Up to 20 hours per week, based on office needs and availability
Wage: Position starts at $10.00 per hour

Duration: Dependent on department requirements and availability. Evaluations will be completed at the end of each term.

Position Summary:
General duties will include front desk customer service, scanning, filing, QA, copying, mailings, computer work, data entry, data reporting, calling campaigns, and other projects as needed. Position will also assist with other duties as assigned.

Position Responsibilities:
- Provide customer service in person and over the phone to students, families, and staff.
- Assists with office mailings (printing, folding, and stuffing envelopes).
- Scans and electronically files documents in student accounts.
- Reviews digital documents for quality and accuracy.
- Assists with office communications including calling campaigns, mailings, and emails.
- Assists with data entry and reporting.
- Performs other duties as assigned.

Preferred Qualifications:
• Verbal and written communication skills
• Customer service and support skills
• Experience with Microsoft Office
• Ability to maintain strict confidentiality
• 3.00 GPA or greater
• Bilingual in Spanish a plus

Application Requirements:
• Application
• Cover Letter
• Eligibility for Federal Work Study