Guest Communications Specialist

Join a diverse and talented team in Boston 

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience. 

Are you excited about acting as a main voice of the hotel and proving exceptional quality service to the hotel guest? It is more than speaking with the guest, but rather ensuring guest stays is flawless and representing as an ambassador of guest communication.

Four Seasons Hotel Boston is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do.

 

The Guest Communication Specialist will be responsible for greeting and interacting with all guests, current and future, staying at the hotel, and ensuring their stay is flawless. You will ensure that guest needs are communicated properly to the appropriate department and follow up to make sure that requests have been handled. Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner. Manage a large amount of phone calls and be able to always maintain a warm and friendly demeanor. The potential candidate must be able to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency.  

We are looking for individuals with high organizational skills. Speaking, writing, and reading English is required. This position requires an applicant with a flexible schedule and the ability to work different shifts, including holidays and weekends.

Learn more about our property and what it is like to work at Four Seasons by visiting:

We look forward to receiving your application!