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SCA IT Technician

Position Description:
The Information Technology (IT) Technician will be working to provide Level 1 & 2 software and hardware support. The ideal candidate will be someone who can provide in-person/face-to-face and/or remote end user Windows PC support services at our Enterprise Customers site. Supported services include, software break-fix/remediation, Installation, Move, Add, & Change on end user hardware and software.

Core Job Requirements:
·      Must be a U.S. Citizen
·      Software Basics: Windows 7/10, MS Office / 365, Printers,
·      Good written and communication skills

Preferred Job Requirements:
·      Relational database experience with Intermediate MS Excel experience
·      CompTIA A+ and/or Microsoft certification is desirable, but not required
·      Proven skills in the following areas: JavaScript, Linux, SQL, Perl Scripting

Core Responsibilities and Duties:
·      Excellent Customer facing skills (speaks English well)
·      Experience using ticket tools including responding to priorities, timely and relevant updates, use of ticket status (e.g. pend states), prompt closure
·      Working technical knowledge of standard Windows operating systems and Commercial Off-the-Shelf (COTS) software to allow for resolution of software application issues or full rebuild of the PC (image, applications & client data)
·      Resolution of issues with client specific applications using provided Knowledge Base articles
·      Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT and business issues
·      Works on problems/projects of moderately complex scope
·      Exercises independent judgment within defined practices and procedures to determine appropriate action
·      Acts as an informed team member providing analysis of information and limited project direction input
·      Follows established guidelines and interprets policies and Evaluates unique circumstances and makes recommendations
·      Experience and understanding of ticketing systems (e.g. Service Manager, Service Now, etc)
·      Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnostics and PC Imaging / End User Data Back-up
·      Identify, research, and resolve technical problems and escalate problems to other support teams when necessary
·      Document incidents/problems and clearly document the issue, troubleshooting steps taken, and comments in an incident management system.

Ennovar Technology Solutions (ETS) is part of the new Innovation Campus at Wichita State University, employing up to 80 engineering, communication, graphic design, MBA, students and full-time professionals at any given time. Ennovar’s professional resources, Subject Matter Experts (SMEs), and industry partners provide multiple solutions and services that can be applied to multiple industries. Other companies offer similar services; however, Ennovar differentiates themselves by providing these high quality services with the added benefit of not only bringing their student technicians, developers, and communicators into the mix but also providing a pool of employee resources to their clients. The next generation pipeline workforce is here. Ennovar Technology Solutions is a non-profit organization affiliated with Wichita State University that offers hardware testing, software development, technical support services, training services, and marketing services to support businesses and their technology needs. Using student resources guided by university and industry experts.